Privacy Policy
Your privacy matters to us. Here's how we collect, use, and protect your personal information when you interact with Salvatore's home cooking essentials platform.
Last Updated: March 15, 2025
Information We Collect
We collect information you provide directly to us when using our platform, as well as information automatically gathered through your interactions with our services.
Personal Information You Provide
- Contact details including name, email address, phone number, and delivery address
- Account credentials and profile preferences
- Payment information processed securely through our payment partners
- Order history and cooking preferences
- Communication records when you contact our support team
- Reviews and feedback about products or services
Automatically Collected Information
- Device information including IP address, browser type, and operating system
- Usage patterns and interaction data with our website and services
- Location information to facilitate accurate delivery services
- Cookies and similar tracking technologies for website functionality
How We Use Your Information
We use collected information to provide, maintain, and improve our home cooking essentials delivery service while ensuring compliance with Canadian privacy laws.
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Order Processing & Delivery | Contact details, payment info, address | Contract fulfillment |
| Customer Support | Account information, communication history | Legitimate business interest |
| Service Improvement | Usage data, feedback, preferences | Legitimate business interest |
| Marketing Communications | Contact information, preferences | Consent (opt-in required) |
Information Sharing and Disclosure
We share your information only when necessary to provide our services or as required by law. We never sell personal information to third parties for marketing purposes.
Service Providers We Work With
We share information with trusted partners who help us deliver our services, including payment processors, delivery partners, and technology service providers. All partners are contractually required to protect your information and use it only for specified purposes.
- Payment processing companies to handle secure transactions
- Delivery services to fulfill orders and provide tracking information
- Technology providers for website hosting and data analytics
- Customer service platforms to manage support inquiries
- Legal authorities when required by law or to protect rights and safety
Your Privacy Rights
Under Canadian privacy legislation, you have specific rights regarding your personal information. We're committed to helping you exercise these rights easily and effectively.
Access Your Data
Request a copy of the personal information we hold about you, including how it's being used and who it's shared with.
Correction Rights
Update or correct any inaccurate personal information in your account or our records.
Data Portability
Receive your personal information in a structured format that you can transfer to another service provider.
Deletion Requests
Request deletion of your personal information, subject to legal and business requirements for record keeping.
Marketing Opt-Out
Withdraw consent for marketing communications at any time through your account settings or unsubscribe links.
Processing Objection
Object to certain types of data processing, particularly for marketing or profiling purposes.
How to Exercise Your Rights
Contact our privacy team at help@salvatore.delivery or call +1 514-637-5278. We'll respond to your request within 30 days and may ask for identification to verify your identity before processing your request.
Data Security and Protection
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
- SSL encryption for all data transmission between your device and our servers
- Regular security audits and vulnerability assessments
- Secure data centers with physical access controls and monitoring
- Regular software updates and security patches
- Multi-factor authentication for employee access to systems
Organizational Measures
- Privacy training for all employees handling personal information
- Access controls limiting who can view your information
- Regular privacy impact assessments for new processes
- Incident response procedures for potential data breaches
- Contractual privacy obligations for all service providers
Data Retention and Deletion
We retain your personal information only as long as necessary to provide our services and comply with legal obligations.
| Information Type | Retention Period | Reason for Retention |
|---|---|---|
| Account Information | Duration of account + 2 years | Customer service and legal compliance |
| Order History | 7 years from last order | Tax and accounting requirements |
| Payment Information | Processed by partners, not stored by us | Security and PCI compliance |
| Website Analytics | 26 months | Service improvement and optimization |
When retention periods expire or you request deletion, we securely delete or anonymize your information unless legal requirements mandate longer retention.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze website performance, and remember your preferences.
Types of Cookies We Use
- Essential cookies required for website functionality and security
- Performance cookies to understand how visitors use our website
- Preference cookies to remember your settings and choices
- Marketing cookies to deliver relevant advertisements (with your consent)
You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some website functionality. Our cookie banner allows you to customize your preferences for non-essential cookies.
International Data Transfers
While we primarily store and process data within Canada, some service providers may be located outside Canada. When international transfers occur, we ensure appropriate safeguards protect your information.
Transfer Safeguards
International transfers are protected through contractual clauses, adequacy decisions, or other approved transfer mechanisms that maintain the same level of protection as Canadian privacy laws require.
Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. Significant changes will be communicated through email notification or prominent website notices.
We encourage you to review this policy regularly to stay informed about how we protect your privacy. The "Last Updated" date at the top indicates when the most recent changes were made.
Contact Our Privacy Team
For questions about this privacy policy, to exercise your privacy rights, or to report privacy concerns, please contact us:
2151 Boulevard Lapinière
Brossard, QC J4W 2T5
Mail Champlain – Food Court, Ground Level
We're committed to addressing your privacy concerns promptly and transparently. Our team typically responds to privacy inquiries within 2 business days.